Managing Teams (including Matrix and Virtual)

 Many organizations rely on a decentralized workforce to achieve their day-to-day responsibilities. When these decentralized functions span large geographic areas, project teams may include team members who are seldom, even never, co-located with their team members. Managing the virtual team has some distinct challenges.

Program Objectives

  • Understand The Interpersonal Communication Loop

  • Overcome obstacles to good communication and common listening faults

  • Learn 7 skills of Active Listening every manager should know

  • Understand nonverbal gestures

  • Learn how to draw reluctant team members out and get them talking

  • Understand cross-cultural communication and the impact to project teams

  • How to deal with communication breakdown on the team

Course Highlights

  • Understand the Interpersonal Communication Model and how communication breaks down

  • The Interpersonal Gap

  • The 7 Active Listening Skills

  • Nonverbal Communications

  • Cross cultural communication

  • Getting reluctant team members to speak out

  • Develop personal action plans for improving your communication skills back at work

This module is offered for the following course levels:

Want to book this course for your group?

We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.

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Managing Poor Performers

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Managing Top Performers