Staff & Team Member Training
Collaborating, communicating, managing time and dealing effectively with conflict and stress are all key skills your staff and team members need in order to be able to successfully execute your strategy.
Let us help you can provide training to them to ensure they are effective, engaged, and aligned with your company culture and values.
Our course options.
Each module below can be delivered alone or combined with others to create an integrated custom program that is tailored to your needs. We involve you in determining the exact objectives you are trying to achieve, the learning points that you want covered, and work with you to create the scenarios and exercises to ensure that we have captured your work culture and environment. Your training program will include a reference manual that follows the training delivery, an participant workbook to capture notes and exercise results, quick reference guides (where applicable), and any optionally purchased publications and assessments you choose to use.
Not seeing a course you want?
Creating customized courses is what we do. If you don’t see a course you want listed, let us know.
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Once you have hired that new employee – now what? Retaining new talent is one of the biggest issues employers face today – through the world! New employees, and even existing employees, need a plan for development within your organization that sets you apart from other employers. Creating a mutually agreed-upon development path, and then monitoring its execution will go a long way to keeping talent within your organization.
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Difficult people can be encountered in many aspects in one’s life – no place more frustrating than at work. Develop the skills to deal with difficult people and resolve the conflict that arises by achieving a win-win resolution.
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Communications is the cornerstone of business – and it is also the biggest problem for most organizations. Learn the barriers to communication and how to overcome them.
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Employers put a strong emphasis on technical skills, but why can technically brilliant people still fail at collaborating on teams and managing others? Emotional Intelligence is the ability to manage ones’ emotional brain to handle difficult situations.
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There is no avoiding conflict in the workplace. Dealing effectively with conflict is a skill that can be mastered through and understanding of when it is negative, and practicing the skills to deal with it. Turn conflict into creative problem solving.
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How connected is your front line to the financial workings of your organization? Do they understand how your organization makes money, and when it is made – where the money goes? And more importantly, do they know the impact they personally can have on the success, or challenges for your organization from a financial perspective?This program is presented in a competitive, fast paced game format enabling teams to work together to learn concepts and develop strategies. Interspersed throughout the program are specific exercises dealing with all areas of an operation so they can understand financial workings across your business. Participants will not only become familiar with finances of an organization, but they will also develop an action plan for how they will positively impact finances going forward.
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Change is inevitable. Every organization experiences change – even more so with today’s economic climate and challenges. Equip your management team to deal effectively with change and create an environment that embraces the advantages change can bring.
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What does it take to be a manager? What does it take to be a great manager? Do I really have what it takes to succeed in management, and do I really want to do that?This program explores the skills required to succeed in management and provides participants with a hands-on experience in management. This program is an excellent choice for employees who have concentrated on the technical track within their organization and now are contemplating the move to the management stream.
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Times are changing and this workforce now comprises workers from 5 different generations. Managers must meet the challenge of managing the different perspectives and work styles effectively to remain competitive in the industry.
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Honing your influencing skills will give you a leg up on negotiations, meetings, conversations and managing people. To be a great influencer, you need to learn about power bases and your personal power, influencing styles, and networking. Use this program to enhance your abilities to negotiate, achieve results at meetings, and improve your management success.
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Loss of control over your work environment, timing of deliverables, or dealing with the people around you can cause stress. Though stress can be both positive and negative, the negative results of stress can manifest itself in poor work quality or output, strained business or personal relationships, and even health issues. Learn how to control stress in the workplace and avoid bringing it home at the end of the day.
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Your staff has gone through a lot with uncertainty in business, and the added load when other team members are laid off – they need help. They may be confused about their priorities, or even paralyzed with the uncertainty. Get your team realigned to effective team process with your organization. Add an additional day for a fun and effective team building activity.
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Working hard and working smart are two different things. Effective time management is not getting more things done, but doing the right things. Learn how to set priorities and manage your time effectively. Figure out what your time wasters are and how to avoid the drain on your time that they present.
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Don’t just stand there and present your ideas, use your influencing skills to gain buy-in. Polish your presentation skills by starting at the beginning with effective planning, creating a great presentation, and nailing the presentation.
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There will always be problems. Since that is a given, a great manager will need to be creative and effective at problem solving. This course will show you the barriers to problem solving that you can avoid, and approaches to creating effective solutions. This is a great course for a team to attend.
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Many skills go into the effective handling of customers. Learn how to provide your customers with a brilliant customer experience through your using effective customer service skills. This program can be effectively delivered to employees at all levels of an organization.
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Learn from the research of Myers-Briggs into personality type indicators and leverage these techniques into effective working relationships. Understand your own personality and those of your coworkers, and how these personalities affect how you work, and how you interact with those around you.This program can be effectively delivered to employees at all levels of an organization.
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Negotiations take planning and practice to result in a situation where both parties are satisfied. Learn how the techniques to master negotiations applicable to your work environment, and other aspects of your life.
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Do you rely on “creative” people to come up with those creative and innovative solutions? Do you wish you were one of them? You might not consider yourself creative or innovative, but there are ways to work towards creative and innovative solutions for you and your team.
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It’s one thing to develop your leaders, but what about the rest of your organization? The better equipped your employees are with the right skills to follow your leaders towards your strategic goals, the more effective your organization will be. This program can be customized to include a variety of modules, and can be designed into a multi-program certification program with different levels. Suggested modules appear below.