Newsletters

One Size Does Not Fit All

Corporate training does not work with your field personnel (and vice versa). Though leaders in the field need the same content - effectively managing people, complying with HR and legal standards, and carrying your corporate vision and strategy through the ranks - they need to see it in a different way. We've seen lots of organizations miss the mark with their field staff using white-collar videos, examples and messaging.

A woman with blonde hair wearing glasses and a black blazer, sitting at a wooden table with a MacBook laptop, a white coffee mug, a red book, a smartphone, and a pen, appears to be working or thinking.

Managing at a Distance

You may not have had much experience managing remote teams, but now is the time to master it. There are several techniques you can incorporate to make the best of this period of social distancing. Doing a great job managing remotely now will help significantly when we begin to normalize.

Screenshot of a Zoom video call showing two people smiling. The woman on the left has brown hair and is wearing earrings and a black floral top, labeled 'Admin'. The man on the right has dark hair, a beard, and is wearing a light blue shirt, labeled 'Marius Ciocirlian'. The background of the call shows an office environment.

Build Your Influence

Merriam Webster Dictionary says that the verb influence typically means "to affect or change someone or something in an indirect but usually important way." Building your influence is better than spending your time trying to persuade people to follow you.

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It’s All About Communication

You've seen the stats - 80% of the time communication fails because it is not received the way the sender intended. One of our biggest challenges is to communicate effectively. Communication doesn't just mean talking - it means actively listening, understanding your audience, body language, terminology, clarity of message....and the list goes on. Who doesn't need to brush up on their communication skills? This month, let's talk about it!

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Measuring Performance

As 2019 closes out, it's time to measure performance for both your organization and your employees. Are you on track to meet your goals? Are your performance appraisals ready to go? Now is a good time to reflect back on your progress and forward to your goals.

A dotted graph with lines labeled 'Not Sucking' and 'Sucking' on the y-axis, 'The Past' and 'The Future' on the x-axis, on a sheet of paper surrounded by pens, a ruler, and a black and yellow book on a wooden desk.

Plan for 2020? Develop Your Team!

It's time to spend some time planning for 2020. Do you have a plan for next year? Do you know how you're doing this year? Time to focus on building your team with some gap analysis, performance management and creating a solid plan.

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Emotional Intelligence in your Organization

It seems like everyone is on the band wagon for improving Emotional Intelligence. Our experience is that a lot of people know something about it, sort of, well maybe, OK, so not so much. We know that not many people are talking about it or focusing on it and how it can improve their business, but they don't know how to go about it. Based on the stats we've seen, it is worth investing a day of training on!

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Celebrating 40 Years in Business!

Lemmex Williams Training Inc. is proud to celebrate 40 years of providing quality training programs in both management and leadership skills, and project management. This month we are focusing on Project Management, but more specifically the people skills your project managers need. Check out our website to see how we can help.

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Back to School

It's September, and though the summer is over, it is really the beginning of the year for most. Now is the time to get organized, make a plan, and start getting ready for the upcoming year.

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Setting Priorities and Sticking to Them

It's July, so you are half way through the calendar year. Time is flying by fast. Do you feel you have accomplished what you thought you would have by now? Did you make a plan at the beginning of the year? If you did, how does your reality compare with your plan? If you didn't, maybe it is time to review your ability to reach your goals. Either way, it's time to get organized!

Hands holding orange sticky notes.

Develop Your Front Line

Supervisors play a key role in your organization. To you staff, they are the most visible example of your corporate culture. They communicate your vision and strategy, and manage the work being done. The supervisory role is one of the most important in your organization - are you paying enough attention to how your supervisors lead? Time to focus on one of your most important assets.

Two men, one wearing a yellow helmet and a dark jacket with reflective stripes, and the other wearing a white helmet and black jacket, stand outdoors near a brick wall, engaged in a conversation, with one person holding some documents or a clipboard.

Brilliant Customer Service

Your customers judge you by every interaction with each of your employees. How is your customer service? And customer service does not stop there. Just because an employee does not deal directly with the customer, everyone they interact with internally IS their customer. Do they have the skills to deliver brilliant customer service? Internal customer service is just as important, of not more important, than external customer service.

A barista and a customer are engaging at a checkout counter with an electronic payment device in a cafe with a white brick wall background. There is a cake on a plate on the counter, and some equipment and stack of tins are visible in the background.

Project Management for the Real World

Project Management has typically been aimed at multi-million, if not billion dollar projects. What if you are trying to run a smaller project? Do you really need to use project management? We believe that there is a scaled down version of project management that is applicable to projects of all sizes. You still need solid project management principles to effectively plan, execute and manage projects, but in a way that meshes with your organization. Let us show you how to get your project management team on track and get planning successful projects.

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Effectively Managing Change

Change is inevitable. Every organization experiences change – even more so with today’s economic climate and challenges. Equip your management team to deal effectively with change and create an environment that embraces the advantages change can bring.

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Managing Performance and Feedback

For most of us, managing performance is one of the single hardest things we encounter as leaders. We’d like to think we do a great job, but we really can’t take credit for great performance – that is usually the doing of our motivated, engaged employees. Our “problem children” – now that is a different story.

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Developing Your People

The easiest, and most effective investment in your business is investing in your people. They are the ones who decide whether you will be successful, or not. People development comes in many forms - training, coaching, mentoring, motivating, and rewards and incentives.

A woman with short black hair, glasses, and tattoos on her neck and hands, wearing a patterned sweater and ripped jeans, sitting in an office behind a glass wall, with office supplies and personal items on the desk beside her.

Hiring & Retention

You know how hard it is to attract the right candidates. In Alberta as the job market improves, candidates have their choice of where to go, so what do you need to do to convince them they should join your team?

But, more importantly, how do you actually attract the right candidates in the first place?

Two women sitting across from each other at a white table near a large window, engaging in conversation. One woman has dark skin, curly hair, and glasses, smiling, while the other has lighter skin and long brown hair, listening attentively.