Negotiations - Skills

 Negotiations take planning and practice to result in a situation where both parties are satisfied. Learn how the techniques to master negotiations applicable to your work environment, and other aspects of your life.

Course Highlights

  • What is Negotiation?

  • Skills Required

  • Types/Kinds of Negotiations

  • Process of Negotiation

  • Cultural Influences

  • Planning and Analysis

  • Objectives/Issues

  • Creating Agendas

  • Plan a Negotiation

  • Team Negotiations

  • Delivering Bad News & Saying “No”

  • Dealing with angry Clients and Tough Negotiators

  • Strategies & Tactic – Spotting Dirty Tricks and Games

  • Impasse & Deadlock

  • Dealing with Non-technical Customers

  • Remote Customers and Team members

  • Lesson Learned and transfer back to work

Program Objectives

  • Plan and conduct a negotiation

  • Discuss strategies and tactics of negotiation

  • Learn how to communicate and deal with remote and offshore teams

  • Deal with angry or “tough” clients

  • Create an action plan to use in future negotiations

This module is offered for the following course levels:

Want to book this course for your group?

We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.

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Negotiations - Basics

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Negotiations - Tactics & Strategies