Dealing with Difficult People
Difficult people can be encountered in many aspects in one’s life – no place more frustrating than at work. Develop the skills to deal with difficult people and resolve the conflict that arises by achieving a win-win resolution.
Program Objectives
Identify what type of “difficult” person affects you and your team
Learn the strategies for dealing with the 6 difficult personality types
Practice the skills necessary to deal with your difficult personality type
Develop personal action plans for conflict situations back at work
Course Highlights
What is “difficult”?
The effect Difficult People have on us and the team
Discuss the impact of not dealing with difficult people in a business environment
Identify your difficult person and the behavior they exhibit
Explore the 6 Difficult Types
Prepare a personal action plan for dealing with your difficult person
Practice role plays for your difficult person
Develop personal action plans to deal with difficult people you currently deal with
This module is offered for the following course levels:
Want to book this course for your group?
We’d be happy to sit down with you and build a custom course that fits your organization’s needs and values, using your branding and real-life examples of issues that your employees face. Contact us now.